![]() For non Nvidia Capture API compatible Nvidia GPU's such as the 2D Quadro GPU's and Nvidia GeForce GPU's, PCoIP will attach using BitBLT. The failures are not of concern if the type of driver is not GRID for Nvidia GPU's and AMD GPU-Pro for AMD GPU's. Note there are many failures in the logs as the system tries to attach to a GPU using the following methods: These logs are a reference you can use to compare to your own logs. The logs files you have will be slightly different from the logs below. These log files were captured from version 2.10 of the PCoIP Agent. Linux - LVL:2 RC: 0 IMG_FRONTEND : > Source ID 0 -> Sink ID 0 | Driver: NVIDIA GRID Linux, Adapter Dummy, Display DVI-D-0 - 1480x812 Examples of working logs Windows - LVL:2 RC: 0 IPC : > Source ID 65536 -> Sink ID 0 | Driver: NVIDIA_GRID, Adapter NVIDIA GRID K2 Display \\.\DISPLAY2 - 1482 x 812 What displays are being captured and encoded and on what GPU? LVL:2 RC: 0 VIDEO_DRIVER :GRID: Detect NVIDIA driver version: 37017 branch: r367_0 LVL:2 RC: 0 VIDEO_DRIVER :GRID: Loaded NvAPI, version: NVidia Complete Version 1.10 LVL:2 RC: 0 IMG_FRONTEND :Maximum number of video heads available = 4 Linux - LVL:2 RC: 0 IMG_FRONTEND :Registered front end video driver NVIDIA GRID Linux for adapter Dummy - provides up to 4 heads Windows - LVL:2 RC: 0 IMG_FRONTEND :Registered front end video driver NVIDIA_GRID for adapter NVIDIA GRID K2 - provides up to 4 heads What is a valid display adapter and how many displays are available? IMG_FRONTEND :Found 4 video adapters and 5 front end video drivers How many adapters and displays were found? var/log/pcoip-agent/ What information am I looking for in log files? Open the PCoIP_server log file for your current session located in If the steps above have not resolved acceleration issue and you still have the yellow marker on a display, the logs will show what maybe causing the issues. Ensure the profile you are using has adequate resources. vGPU profiles have a limited number of virtual display heads and a maximum resolution depending on the profile chosen.Without a software license you are limited to 1 display per a GPU at a maximum resolution of 2560x1600 Nvidia GRID M and P series GRID cards require software licensing to unlock additional virtual display heads and 4K resolution.The M series and P series were limited to a maximum resolution of 1920x1200 prior to Cloud Access Software PCoIP Agent 2.13.The number of remote accelerated displays is limited to the number of physical display heads on the GPU.Some known limits are listed below: Nvidia Quadro GPU Some GPU's have limitations as to the maximum number of displays supported. If you are using a cloud hosted virtual machine please ensure you follow your hosting providers instructions for installing the Nvidia drivers to ensure the licensing is working. LicensingĬheck the licensing status of your Nvidia GRID GPU. Verifying the Nvidia GRID driver in use by the PCoIP Graphics Agent. Please see the System Requirements for your PCoIP Agent for supported versions. Verify the Nvidia or AMD graphics adaptor is listed.Įnsure you have the correct Nvidia GRID, Nvidia Quadro or AMD GPU-Pro driver installed.If you have just started up virtual machine and are verifying multiple GPU's, please allow a few minutes for the GPU's to be added to the virtual machine and initialized. Note: On some platforms the physical GPU is presented to the Operating System after boot up and multiple GPU's are added one at a time. If there is a warning please consult the manufactures documentation. ![]() Verify the expected Nvidia or AMD graphics adaptor is listed and that there is no warnings against the device.Verify the Hardware is detected by the Operating System Microsoft Windows: The following troubleshooting steps are recommended to help fix the issue. There are many issues that can cause the PCoIP Graphics Agent to fall back to a non-accelerated mode for a display. The yellow maker will appear on each display that is affected. The yellow marker indicates that the PCoIP Graphics Agent is experiencing issues with the GPU configuration and has fallen back to non-accelerated performance. During a PCoIP session there is a yellow marker on the top right of one or more displays.
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